Compassionate and Qualified
We are a friendly team that strives for excellence in emergency care. We focus on fear free techniques and keeping your pet with you during vet visits.
A team you can trust
Referral or Walk In
We are a fully equipped clinic capable of treating medical and surgical cases of an urgent or critical nature. You’ll find us in the clinic at all times during our operating hours.
Working with Your Vet
It’s scary trusting someone you don’t know, but emergencies can’t wait. We’ll work with you and your regular vet to make the experience the best that it can be.
Meet our Experts
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Kellie
Veterinarian
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Raeisa
Veterinarian
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Breanna
Nurse
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Amira
Nurse
How we look after your pet
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An appointment isn’t necessary but we recommend calling so our team know how to help your pet when you arrive.
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When you arrive, our nurse will assess the urgency of your pet’s condition. Just like a human emergency hospital, the patients with the most life-threatening injuries or illness are seen first.
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A vet will examine your pet and provide you with advice about test and treatment options. We will discuss expected costs at this time.
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If your pet is hospitalised, you will receive (at least) 2 updates every 12 hours from the vet on duty, as well as a photo of your pet every 24 hours. You’re also welcome to call the clinic if you would like additional nurse updates or would like to visit your pet.
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At discharge, your veterinary team will explain any ongoing care with you and help you finalise the invoice. We will provide you with discharge instructions and send a full medical record to your vet, to enable ongoing care.
FAQs
Should my pet see a vet?
You know your pet better than anyone, so if you’re worried enough to call, then it’s probably best to bring them in. Some conditions that require urgent veterinary attention include:
- Allergic reactions
- Abdominal bloating
- Breathing difficulties
- Collapse or paralysis
- Eating a foreign object
- Toxin access
- Trauma
Should I call before I visit?
As an emergency clinic, we don’t have appointments, but there are benefits to calling before you visit. If you do call, our nurse can:
- discuss your concerns and confirm whether your pet needs to see a vet
- prepare for your pet’s visit, particularly if their condition is life threatening
- tell you how busy we are and plan your visit to reduce your waiting time
How much is a consult?
An emergency consult is $221. This includes a physical examination of your pet and advice on testing and treatment options, specific to your pet’s needs.
When are fees payable?
If your pet has a consult but is not admitted to hospital, all invoiced fees are payable upon completion of the consult. If your pet has a consult and is then admitted to hospital, 50% of the treatment plan estimate is payable upfront, with the remaining invoiced fees payable at discharge.
What payment options do I have?
We accept several payment options including cash, EFTPOS, Mastercard, Visa and American Express. We understand that in an emergency you may not have funds available at short notice so for your peace of mind we also accept VetPay and Afterpay. If your pet is covered by pet insurance, we will work with you to complete all the necessary paperwork so that your insurance company can reimburse you.
Contact Us
Opening hours
| Monday | Midnight to 8am, 5pm to Midnight |
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| Tuesday | Midnight to 8am, 5pm to Midnight |
| Wednesday | Midnight to 8am, 5pm to Midnight |
| Thursday | Midnight to 8am, 5pm to Midnight |
| Friday | Midnight to 8am, 5pm to Midnight |
| Saturday | 24hrs |
| Sunday | 24hrs |
24/7 on Public Holidays
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Testimonials
They were excellent in caring for our pet and us, they were honest and considerate for for owner & animal
We are grateful for the attention & care given to our little Archie at a time of need. Thank you girls!
Great service, caring staff and great follow-up.
Kellie and her team provided exceptional care for our injured senior dog. They were incredibly compassionate and kept me updated every step of the way. They also coordinated seamlessly with our vet to arrange surgery, ensuring all the necessary information was passed on. The facility has been well thought out. We’re so grateful for their support! Highly recommend Kellie and her team.
Informative and caring team.
Vet Kelly and staff was compassionate and empathetic in our last moments with Piper. We knew Piper was on her last leg on this earth. We were able to pop in and had Kelly review Piper, had bloods done, and a couple of hours later confirmed what we dreaded needed to be done. We would like to thank you Kelly for making a sad experience more bearable.
Really happy with the service! Everyone treated us and our pet with a mass amount of respect and care, which we were only thankful for!
Absolutely hands down amazing. If you have a pet emergency don’t hesitate to call them they have worked with my budget and have kept the process calm for myself and cat. Thank you Bree & Campbell.